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SUNY Downstate Medical Center

Information Services Office 365

Office 365 FAQ's

How do I log into the Microsoft Office 365 portal?

You can log into the portal here: You will use your email address - - and your NetID password. Once you are in you can use Microsoft Office 365.

What do I need to do for my migration from Lotus Notes to Microsoft Office 365 Outlook?

You will receive an email from the Microsoft Migration Team 5 days prior to your "Go Live" date. Do not treat this as Spam! Please follow the instructions in the email as the start of your migration process. That is all you need to do!

How to install client on mobile devices.

How to install Word, Excel, and Powerpoint to your home computer or iPad/Tablet.

What does switching from Lotus notes, to Outlook mean to me?

Currently we are on an outdated version of Lotus Notes that will no longer be supported come June 2017. EVERYONE is migrating over to Microsoft 365 Outlook before this deadline.

What about my current Lotus Notes email archives and folders?

Archives will not be migrated. There will be a migration tool provided by IT for end users to transfer over archives.

Will my email address change?

No, your email address will be staying the same.

Will my contacts transfer over?

Yes, you can transfer over all of your contact.

How do I log into Outlook?

You will use your email address and NetID password.
The email address format is

Not sure what your NetID password is?

Will I get trained to use Microsoft 365?

Yes! There will be scheduled classroom training, live web training, and online tutorials for your review. Please see all training links above.

When will I switch over to Outlook?

Each department will be scheduled to migrate over to Outlook on date set in this calendar. All training must be completed by this date.

Who do I ask for some simple Outlook questions?

Check out the detailed tutorials »
Need further assistance? Each department has assigned a Super User to help assist with any simple questions needed.

How many devices can I install Microsoft 365 on?

Each user has the ability to use 5 devices

How will Microsoft 365 Outlook be installed on my devices?

Office 365 ( Word, Excell, Outlook, Powerpoint) will be pushed to your workstation after your account is activated.

At that time, you will also be able to install Office365 on up to 4 other devices (Computer, iPad, Tablet, Phone) through the Microsoft portal using your email address and NetID password.

Need additional help?

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