IT Service Delivery & Customer Support Center (Help Desk)

Director:	Dilip Nath
phone:	(718) 270-HELP
fax:	(718) 270-3771
location:	BSB 1-26

The IS Customer Support Center, aka Help Desk, serves as a first point of contact for all computing and information technology problems or questions at SUNY Downstate.

We provide prompt, courteous, and responsive technical support through the Help Desk to the DMC end user community, by answering phones, routing calls, and providing support for all software and hardware. The staff will foster an environment which will encourage self-service, provide training, and be a resource center to offer solutions to problems.

The SUNY Downstate Help Desk strives to provide the highest level of customer service by making available accurate technical information, as well as enhancing the flow of information between technical staff members of various departments.

Online Self Service

Windows Network Password

Register for password reset
Update your account profile registration
Reset/Unlock your password
Instructions

Faculty & Staff

Generate an online help request for one of our analysts.

PC | Mac

Email the Help Desk

Click here to email one of our analysts.

Technicians

Access the mobile web link.

To better serve our users, we have implemented Track-It on line self service, where you can report any IT related problems/issues, monitor outstanding requests, and run status reports. Through this online service you can:

Check the status of your work order and see who was given the assignment.
Add to or amend what you have requested.
Search the Track-It! Solutions database for self help
Submit a new work order rather than sending e-mail to Support Desk. Either approach will work. Do not do both.

The Help Desk Technical support line, (718) 270-HELP will be answered by professional technical staff between the hours of 7am – 7pm.